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Policies / Riding Tips
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Transfers
A transfer is only valid when used on the next bus departing from a designated transfer point. A transfer is not to be used for a stopover. Transfers are not valid for use on the route from which you are transferring. Transfers should be obtained when fare is paid. Please ask the Driver for a transfer when you are boarding the first bus of your trip.Travel Tips
While waiting for the bus...
Be at the stop at least 5 minutes in advance.
Have your cash fare or m-Card ready before the bus arrives.
Due to safety reasons passengers may not be allowed to board the bus once it has pulled away from the curb and has proceeded on its route.
Boarding & exiting the bus...
Watch your step when entering or exiting a bus. Use handrails when provided.
Do not enter or exit the bus with a child in a stroller.
Do not stand on the edge of the curb while waiting for the bus.
Have fare ready, m-Card out of wallet.
Shoes and shirts are required.
Pay your fare and purchase a newspaper while boarding. Do not get up while the bus is in motion to purchase a newspaper.
If a transfer is required, advise the driver with which route you need to connect; if you are paying cash, make sure to obtain a paper transfer from the driver.
Once your fare is paid, go past the white/yellow line and find a seat as quickly as possible. If there are no seats available, hold on to the designated poles or handles in the aisle. Stand with feet apart and firmly planted on the floor.
To ensure that the bus operator has clear sight lines, move behind the white/yellow line to the back of the bus. Drivers may not operate the bus if they feel it is unsafe. Moving back also allows the next passengers to board freely.
Remain seated until the bus has completely stopped.
Exit the bus by the rear doors when possible to allow others to board quickly through the front doors.
When exiting, do not cross in front of or behind the bus - use traffic lights and crosswalks when possible or wait for the bus to leave the bus stop. Traffic does not stop for transit buses.
While on the bus...
Keep baggage to a minimum and out of the aisle.
Secure personal belongings.
Do not distract the driver while the bus is in motion.
Never yell at the driver to stop the bus. Use the "Stop Requested" cord.
Stay seated and/or use handrails at all times as the bus may be required to stop quickly.
Food & beverages
Food items are allowed on board, please clean up after yourself by taking your garbage with youCell phones, music & videos
Loud conversations, music or videos can be a distraction to the bus operator and an annoyance to other passengers. Keep telephone conversation low. Loud music and videos are strictly prohibited. Keep cell phone alert tones low, including texting alert tones.Animals
Persons with disabilities accompanied by a service animal are permitted access to all public areas of the transit system. Service animals include all animals used for the purpose of physically assisting a disabled person. All service animals must be on a leash and controlled by the person. Service animals must not inconvenience or jeopardize the safety of passengers or Transit Operators while on the bus. Larger dogs or other animals that could pose a threat to Metrobus Transit customers are not allowed on the bus or at any terminal locations. Small animals are permitted on-board provided they are in an approved pet carrier and the pet carrier can fit on your lap while seated.Courtesy & respect
Customers engaging in rowdy or disruptive behaviour, or customers using profanity, may be asked to leave the bus. Any person found willfully damaging or vandalizing Metrobus Transit property could be subject to full prosecution. Reserve front seats for seniors and passengers with mobility impairments. To keep our buses clean, we ask that you do not place your feet on bus seats.Smoking & alcoholic/hazardous substances
Smoking and the consumption of alcohol is strictly prohibited on or at all Metrobus Transit buses, terminals, shelters and designated Metrobus Transit waiting areas.Personal hygiene
Please try to refrain from wearing strong smelling perfumes or colognes while riding the bus. Please respect that others may have allergies or strong reactions to various smells.
m-Card
Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system. However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below.
The serial number on your m-Card must not be altered in any way.
Do not deface or alter the appearance of your m-Card.
When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have their own way to pay the fare. Monthly and Semester Passes can only be used by one person per trip. 10-Ride passes can be swiped once for each person boarding using the same m-Card. Transferring an m-Card to a person in another fare category is strictly prohibited.
Tips
Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.
Monthly passes are sold by the calendar month, not 30 days from the date of purchase.
Confiscated Passes
The driver may confiscate your bus pass for the following reasons:Improperly lending your pass to another person
Handing your pass out the window
Defacing or altering the appearance of the pass.
Caring for Your m-Card
m-Cards are very durable, however, your card may be damaged by the following elements:Extreme heat or cold
Dampness
Bending, scratching, or punching holes in the card
Conditions
All fare media products are non-refundable.
There are no refunds or replacements for unregistered m-Cards under any circumstances. Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee. Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen. Replacements can only be done at our office at 245 Freshwater Road.
Any and all m-Points awarded to an m-Card are reviewable and in cases where a card has been presented on board the same bus or same route number within a short period of time (less than 90 minutes), the points will be manually subtracted from the overall point balance. Anyone found presenting a card on multiple occasions for the sake of increasing an m-Point balance will be subject to having the card cancelled and the the points associated with the card will be lost.